Our Guarantees
“>Delivery
We offer free shipping for all orders in mainland France from 60 euros of purchases via the So Colissimo – La Poste service without signature.
The standard delivery time observed for an order is 72h: 24h for the preparation – shipping of your order by our services (working day – excluding weekends and public holidays) then 48h for delivery to your destination via our carrier.
For all orders that do not meet these criteria, we offer you the negotiated delivery rates with our carrier:
 |
5.90€ Colissimo without signature in 48h
7.90€ Colissimo with signature in 48h 7.90€ Colissimo International Europe without signature |
||
| If you order on… | You receive your order on… | ||
| Monday | Before 05:00 | Following Thursday | |
| After 15:00 | Following Friday | ||
| Tuesday | Before 05:00 | Following Friday | |
| After 15:00 | Following Saturday | ||
| Wednesday | Before 05:00 | Following Saturday | |
| After 15:00 | Following Monday | ||
| Thursday | Before 05:00 | Following Monday | |
| After 15:00 | Following Tuesday | ||
| Friday | Before 05:00 | Following Tuesday | |
| After 15:00 | Following Thursday | ||
| Weekend | Following Thursday | ||
“>3 samples of your choice
To thank you for your order, 3 samples will be offered to you free of charge so you can discover the fragrances of Maison Jacomo Paris. In order to comply with the regulations in force under the climate law of July 1st, 2022, you must select the 3 desired samples at the cart stage so that they are included in your order. Samples cannot be sold.
“>Secure payment
We accept CB or PayPal payments. All your payments are secured and guaranteed thanks to 3D Secure technology and double authentication from your banking institution. Shop with confidence on Jacomo Paris with the guarantee of maximum security! Jacomo Paris pays close attention to security issues regarding online payment. Your banking data is transmitted to our server in encrypted form via the SSL (Secure Socket Layer) protocol and transferred in a completely secure environment to our banking partner, Société Générale. They are never stored.
If you encounter difficulties paying for your order, our Customer Relations service is at your disposal at 0800 590 008 (free number from landline and mobile) to assist you or to make your payment with you by phone.
